SHIPPING & RETURNS
SHIPPING POLICY
J Innocent Apparel Shipping Policy
Overview: Orders can take 7-10 business days to reach the designated location after being shipped from our facilities.
Shipping Carrier and Service: You are paying for standard ground shipping for UPS and/or USPS. We do not offer express or two-day shipping.
Shipping Timelines: Please refer to this forum for exact shipping times and what you are paying for. Do not rely on the carrier’s checkout estimates.
Responsibilities and Limitations: We are not responsible for delays caused by the shipping carrier. If your package is lost in transit, you must file a claim with the designated shipping company. We will assist the buyer as much as possible.
Tracking: Once your product is shipped, the tracking number will be emailed to the buyer using the email address provided at checkout.
Contact and Support: For help with shipping questions or claims, contact our support team and we will assist you as best as we can.
RETURN & EXCHANGE POLICY
At J Innocent Apparel, we want you to be fully satisfied with your purchase. If you have changed your mind or are dissatisfied with a product, our straightforward return and exchange policy is here to reassure you. We are committed to providing a seamless and hassle-free experience for returning or exchanging items.
For more information about our return and exchange policy, please reach out to our customer service team.